Claims

Everyday wear for outdoor souls should be made to last. We check every garment carefully, but sometimes a fault still gets through. We're sorry if that happened to you. Let us know and we'll sort it out together.

How to make a claim

Email hi@preapres.no with the subject "Claim + order number" (for example: Claim #7139).

Please include:

  1. Order number. You'll find it in your order confirmation email.
  2. Your name. If you're writing from a different address, also give the email you used for the order.
  3. The product: name, size and colour.
  4. What's wrong. Describe the fault and when you noticed it. Example: "the seam on the left sleeve came apart after three weeks of wear".
  5. Photos:
    • one overview shot of the garment
    • one close-up of the fault
    • one photo of the care label inside the garment
  6. Your preferred solution:
    • Keep it and get money back. Still wearable? Keep the garment and we'll refund a generous part of the price, usually at least 50 %, depending on the fault. No return, no waiting, and the garment stays in use instead of going to waste.
    • A new product. Send the garment back and we'll send you a replacement.
    • Full refund. Send the garment back and get your money back.

We review every claim, including the photos. We'll agree the final solution with you before anything happens. Please keep the garment until you hear from us.

Did your order arrive damaged, or is an item missing? Email us the same way as soon as possible after delivery.

Bought from one of our retailers? Please contact the store where you bought the garment.

Just exchanging a size or returning something without a fault? Go to Returns & Exchanges.

Your rights

Contact us within a reasonable time after you discover a fault. For Norwegian consumer purchases, a complaint within two months is always on time. The statutory complaint period is two years, or five years for goods meant to last substantially longer. Normal wear, damage from misuse and care that goes against the garment label are not manufacturing defects.

If your complaint is valid, you may be entitled to repair or replacement. Where the legal conditions are met, you may also be entitled to a price reduction, cancellation or compensation. We cover the necessary costs of handling a valid complaint. The options above are suggestions and don't limit your legal remedies. See our Return Policy for full details.

We use your order details, contact information and photos only to verify your purchase and handle your claim. Please send only information and photos about the garment. Leave out payment details and sensitive personal information. Privacy policy