Shipping policy
Shipping Policy
All orders are packed and shipped from Norway. Below you will find everything you need to know about processing times, carriers, delivery times and shipping costs.
Order processing
Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding Norwegian public holidays). During launches and campaign periods, processing may take an additional 1–2 business days. You will receive a shipping confirmation email with tracking information as soon as your order has been dispatched.
Shipping options & delivery times
Norway: standard tracked delivery, typically 1–3 business days after dispatch.
International: tracked delivery, typically 2–5 business days after dispatch.
The carrier and delivery method depend on the destination and parcel. Delivery times are estimates from dispatch; remote areas may take longer. Pickup notifications and tracking are provided by the carrier where applicable.
Shipping costs
- Norway: flat-rate shipping 79 NOK. Free shipping on orders of 1 600 NOK or more, based on the order value after discounts.
- International: flat-rate shipping 199 NOK per order, regardless of order value. The Norwegian free-shipping offer does not apply to international orders.
When you shop in another currency, the shipping charge is converted from NOK. The final shipping charge is shown at checkout before you complete your purchase.
Order tracking
Every shipment includes tracking. You will receive a tracking link by email once your order ships, and you can follow your parcel directly with the carrier.
Customs, duties & taxes (international orders)
All international orders are shipped DDP (Delivered Duty Paid) — taxes and duties are included. The price you see at checkout is the final price: we take care of customs clearance, and you will never be asked to pay import duties, taxes or handling fees on delivery. We declare the actual value of all shipments on customs documents, as required by law.
Incorrect address & undeliverable parcels
Please make sure your shipping address is complete and correct at checkout. Parcels that are returned to us because of an incorrect/incomplete address, or because they were not collected from the pickup point within the carrier's deadline, can be re-shipped — additional shipping costs may apply.
Damaged or missing items
If your order arrives damaged, or an item is missing, please report it through our claims portal within 7 days of delivery — you'll need your order number and email address. You can also reach us at hi@preapres.no, and we will make it right.
Returns & exchanges
We offer returns within 30 days of delivery. Customers in Norway can register a return or size exchange through our Returns & Exchanges page. For international returns, email hi@preapres.no for shipping and customs instructions. See our Return Policy for full details.
Contact
Pre Après (Pre Après AS)
Lerstadveien 545, 6018 Ålesund, Norway
Email: hi@preapres.no
VAT: NO 929 385 209 MVA