Shipping policy
Shipping Policy
All orders are packed and shipped from Norway. Below you will find everything you need to know about processing times, carriers, delivery times and shipping costs.
Order processing
Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding Norwegian public holidays). During launches and campaign periods, processing may take an additional 1–2 business days. You will receive a shipping confirmation email with tracking information as soon as your order has been dispatched.
Shipping options & delivery times
Norway: standard tracked delivery, typically 1–3 business days after dispatch.
International: tracked delivery with UPS, typically 2–5 business days after dispatch. For faster delivery, choose DHL Express at checkout.
The UPS service used depends on your destination. Delivery times are estimates from dispatch; remote areas may take longer. Pickup notifications and tracking are provided by the carrier.
Shipping costs
Norway: flat-rate shipping 79 NOK. Free shipping on orders of 1 600 NOK or more, based on the order value after discounts.
Outside Norway (UPS): flat-rate shipping 199 NOK per order. Free shipping on orders of 1 600 NOK or more, based on the order value after discounts.
DHL Express (outside Norway): 349 NOK per order, regardless of order value.
International shipping prices and the free-shipping threshold are set in NOK and converted when you shop in another currency. The final shipping charge is shown at checkout before you complete your purchase.
Order tracking
Every shipment includes tracking. You will receive a tracking link by email once your order ships, and you can follow your parcel directly with the carrier.
Customs, duties & taxes (international orders)
All international orders are shipped DDP (Delivered Duty Paid) — taxes and duties are included. The price you see at checkout is the final price: we take care of customs clearance, and you will never be asked to pay import duties, taxes or handling fees on delivery. We declare the actual value of all shipments on customs documents, as required by law.
If you are charged anyway, contact us at hi@preapres.no with your order number and we'll make it right.
Incorrect address & undeliverable parcels
Please make sure your shipping address is complete and correct at checkout. Parcels that are returned to us because of an incorrect/incomplete address, or because they were not collected from the pickup point within the carrier's deadline, can be re-shipped — additional shipping costs may apply.
Damaged, missing or faulty items
If your order arrives damaged, an item is missing, or something is wrong with a product, including faults that show up after you have used it for a while, please email hi@preapres.no as soon as you notice it. Include your order number, ideally with the subject "Claim + order number", and photos of the issue, and we will make it right.
Returns & exchanges
We offer returns within 30 days of delivery. Customers in Norway can register a return or size exchange through our Returns & Exchanges page. For international returns, email hi@preapres.no for shipping and customs instructions. See our Return Policy for full details.
Contact
Pre Après (Pre Après AS)
Lerstadveien 545, 6018 Ålesund, Norway
Email: hi@preapres.no
VAT: NO 929 385 209 MVA
Your consumer rights
Please report delivery damage or a missing parcel promptly so we can investigate. A request to contact us promptly does not shorten your statutory complaint or withdrawal rights. See our purchase terms and return policy.