Shipping policy

Shipping Policy

All orders are packed and shipped from our warehouse in Ålesund, Norway. Below you will find everything you need to know about processing times, carriers, delivery times and shipping costs.

Order processing

Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding Norwegian public holidays). During launches and campaign periods, processing may take an additional 1–2 business days. You will receive a shipping confirmation email with tracking information as soon as your order has been dispatched.

Shipping options & delivery times

Norway — we ship with Bring:

  • Mailbox delivery (smaller parcels): typically 2–4 business days after dispatch, delivered directly to your mailbox.
  • Pickup point: typically 1–3 business days after dispatch, to your nearest Bring/Posten pickup point. You will be notified by SMS/app when the parcel is ready for collection.

International — we ship worldwide with DHL Express:

  • Europe: typically 1–3 business days after dispatch.
  • Rest of the world (incl. USA, Canada, Asia, Australia): typically 2–5 business days after dispatch.

Delivery times are estimates from the carriers and start when the parcel has been dispatched from our warehouse. Remote areas may take slightly longer.

Shipping costs

  • Norway: shipping cost is calculated at checkout based on the delivery option you choose.
  • International: flat rate 100 NOK — and free shipping on all orders over 1 600 NOK. Where available, an express option with carrier-calculated pricing may also be offered at checkout. All international orders ship DDP — taxes and duties included, nothing extra to pay on delivery.

The exact shipping cost for your order is always shown at checkout before you complete your purchase.

Order tracking

Every shipment includes tracking. You will receive a tracking link by email once your order ships, and you can follow your parcel directly with the carrier (Bring or DHL Express).

Customs, duties & taxes (international orders)

All international orders are shipped DDP (Delivered Duty Paid) — taxes and duties are included. The price you see at checkout is the final price: we take care of customs clearance, and you will never be asked to pay import duties, taxes or handling fees on delivery. We declare the actual value of all shipments on customs documents, as required by law.

Incorrect address & undeliverable parcels

Please make sure your shipping address is complete and correct at checkout. Parcels that are returned to us because of an incorrect/incomplete address, or because they were not collected from the pickup point within the carrier's deadline, can be re-shipped — additional shipping costs may apply.

Damaged or missing items

If your order arrives damaged, or an item is missing, please report it through our claims portal within 7 days of delivery — you'll need your order number and email address. You can also reach us at hi@preapres.no, and we will make it right.

Returns & exchanges

We offer 30-day returns with prepaid return labels through our return portal. See our Return Policy for full details.

Contact

Pre Après (Pre Après AS)
Lerstadveien 545, 6018 Ålesund, Norway
Email: hi@preapres.no
VAT: NO 929 385 209 MVA