Refund policy

Updated 3 October 2026

Returns within 30 days

We offer returns within 30 days of delivery, including sale items. This is an additional benefit and does not replace your statutory right of withdrawal or your rights if an item is faulty.

For our extended return period beyond the statutory withdrawal period, items must be unused, unworn and unwashed, with their original tags. You may reasonably try on a garment to check its fit.

Returns in Norway

Register your return using your order number and the email used for your purchase. No return label is included in your parcel. Our return label costs 49 NOK when you choose a refund. Size exchanges and returns for a gift card have a free return label. A gift card is always your choice; you do not have to accept one instead of a refund when entitled to a refund.

You may also arrange and pay for your own return shipment. Keep proof of postage. Please send returns to: 360 Logistics, Holtbråtveien 143, 1449 Drøbak, Norway, marked Pre Après and with your order number.

Returns outside Norway

Email hi@preapres.no for the return address, shipping options and customs instructions. You pay the direct cost of the return shipment unless the item is faulty or we have agreed otherwise. Contacting us helps avoid customs delays; it is not a condition for exercising your statutory right of withdrawal.

Your statutory right of withdrawal — angrerett

For consumer purchases in Norway and the EEA, you may withdraw without giving a reason. Tell us within 14 days after you or a person you nominate receives the goods. If one order is delivered in separate parcels, the period starts when the last item is received. Send the goods back within 14 days after notifying us.

You can notify us through the return portal, by an unambiguous email to hi@preapres.no, or using the model withdrawal form below. Using our portal or obtaining our approval is not compulsory. If the legally required withdrawal information is not supplied, the withdrawal period may be extended as provided by law.

You may inspect and try on goods as you would in a shop. We may only deduct a documented reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law permits this. Missing tags or packaging do not automatically remove your statutory right of withdrawal.

We refund payments without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the goods or you have supplied evidence of return, whichever is earlier. The refund uses the original payment method unless you expressly agree otherwise, without a refund fee.

When you withdraw from the whole order, the refund includes the cost of our least expensive standard outbound delivery. Extra costs for a more expensive delivery option are not refunded. Our 49 NOK Norwegian return label is a direct return-shipping cost, not a cancellation or administration fee. For a partial return, delivery costs are refunded to the extent required by law.

Refunds and exchanges

We normally process refunds within 1–3 business days after receiving and checking your return, subject to the statutory deadline above. Your payment provider may need additional processing time. Check your return status.

For Norwegian portal exchanges, only available sizes are offered. The new size is released for packing when the carrier registers that you have handed in your return, and you receive tracking when it ships. An optional gift card is also issued when the carrier registers hand-in. If the size you need is unavailable, you can choose a refund instead. Contact us for international exchanges.

If the portal cannot find your order or shows a closed return window while you are still within 30 days of delivery, email hi@preapres.no and we will help you. You may also contact us directly for statutory withdrawal or a complaint.

Faulty items and complaints — reklamasjon

Contact us within a reasonable time after discovering a fault; for Norwegian consumer purchases, a complaint within two months is always timely. The statutory complaint period is two years, or five years for goods intended to last substantially longer. Normal wear, damage caused by misuse and care contrary to the garment label are not manufacturing defects.

To make a claim, email hi@preapres.no with your order number, ideally with the subject "Claim + order number" and photos of the fault. Any solution we suggest does not limit your legal remedies. A valid complaint may entitle you to repair or replacement and, where the legal conditions are met, a price reduction, cancellation or compensation. Necessary costs for handling a valid complaint are covered by us.

Gift cards

Our voluntary extended return period does not apply to purchased gift cards. This does not exclude statutory withdrawal rights where they apply. Contact us before using a gift card if you wish to withdraw from its purchase.

Model withdrawal form / Angreskjema

Complete and send this form only if you wish to withdraw. You can copy it into an email or print it. / Fyll ut og send skjemaet bare dersom du ønsker å gå fra avtalen. Du kan kopiere det til en e-post eller skrive det ut.

To / Til: Pre Après AS, Lerstadveien 545, 6018 Ålesund, Norway, hi@preapres.no.

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Jeg/vi underretter herved om at jeg/vi ønsker å gå fra avtalen om kjøp av følgende varer:

Goods and order number / Varer og ordrenummer: ____________________
Ordered on / Bestilt den: ____________________
Received on / Mottatt den: ____________________
Name of consumer(s) / Forbrukerens/forbrukernes navn: ____________________
Address of consumer(s) / Forbrukerens/forbrukernes adresse: ____________________
Date / Dato: ____________________
Signature of consumer(s), only if submitted on paper / Forbrukerens/forbrukernes underskrift, bare hvis skjemaet sendes på papir: ____________________

Delete whichever does not apply. / Stryk det som ikke passer.