Start your return online: Register your return in our return portal — you'll receive a prepaid return label right away, and you can choose a refund or a size exchange (the new size ships immediately).

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Returns & Refunds

 

Returns

Items can be returned within 30 days of delivery.

To be eligible for a return, items must be:

Unused and unworn

In their original condition

Returned with all original tags attached

 

How to return

To start a return, go to our return portal and enter your order number and the email you used when ordering.

Select the items you want to return, choose a refund or a size exchange, and submit — you'll immediately receive an email with a prepaid return label and all instructions.

Drop the package off at your nearest service point, and follow the status of your return via the link in the email.

Prefer to talk to us? You can always email hi@preapres.no.

Exchanges

If you would like a different size, simply choose it in the return portal — you'll only see sizes that are actually in stock.

We create your exchange order right away and ship the new size immediately, so you don't have to wait for your return to reach us.

If your preferred size is out of stock, choose a refund instead.

Refunds

Refunds are processed within 1–3 business days of receiving your return.

Once approved, the refund will be issued to your original payment method.

Please note that it may take 1–2 billing cycles before the refund appears in your account, depending on your bank or card provider.

Original shipping costs are refunded when you return your entire order. For partial returns, original shipping costs are non-refundable.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged item or the wrong product, contact us before returning the item so we can resolve the issue as quickly as possible.

Email: hi@preapres.no

Non-Returnable Items

Unfortunately, gift cards cannot be returned or refunded.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must be unused, unworn, and returned with all original tags attached.